Refund Policy

21 days free, then 30 days from any charge to change your mind. Renewals included.

LAST UPDATED 12 SEPTEMBER 2026

The short version: 21 days free, then 30 days from any charge to change your mind. Renewals included. No questions asked.

During the free trial

You get 21 days before anything is charged. Cancel at any point in those 21 days and you are charged nothing at all.

We email you before the trial ends. We will not let it lapse into a charge without telling you first.

Within 30 days of any charge

Email support@innerfolk.co and we refund you in full.

This includes renewals. If a renewal came through and you did not mean to keep going, that is exactly what this is for. You do not need a reason and we will not ask for one.

The refund goes back to the card you paid with, usually within five working days.

After 30 days

Your membership runs to the end of the year you paid for, and does not renew. We do not refund part of a year.

You keep full access until it ends, and everything you wrote exports as plain text, any time, from your profile.

If you are on the Edition tier

If your book has already been printed and mailed when you ask for a refund, we refund the membership less the cost of the book, and you keep the book. We will tell you the figure before we do it.

If the book has not yet been printed, the refund is in full.

If we get it wrong

A book that arrives damaged, or does not arrive at all, we reprint and resend at our cost. Tell us within 60 days of the ship date.

If Innerfolk is unavailable for an extended period, tell us and we will put it right — by extending your membership, refunding you, or both.

If we ever shut down

We will give every member at least 90 days' notice and refund the unused part of their membership. Exports keep working for the whole 90 days, and we produce the Annual Editions for any year already finished.

How to ask

Email support@innerfolk.co. A person reads it, and a person will answer. There is no form, no phone tree, and no retention offer.

To cancel, email the same address. One line is enough. We process it the same working day and honour the date you wrote, not the date we read it.

support@innerfolk.co